Box arrived quickly but damaged because the packaging is very clearly insufficient, hence 1 * less. In the box a pen curl eyelashes, a warranty doc and 1 manual, all in English only. Nothing in French. It is not completely loaded but enough to test it. And it works. Yes incredible but it works. In position 1 blue little heat = nothing In position 2 orange a little warmer there is a beginning of bending but it must be resumed several times. In position 3 it's great. A lot of heat, but no risk of burn. I have recovered several times but it's good. It is necessary to allow the device to heat at least 2 minutes, but it works. We feel a pleasant warmth. I bought a few days ago another electric model too that does not work. But this one works on natural eyelashes without mascara and with mascara even better. Despite the damaged box I like. I recommend but at a seller who will condition his product better.